Shipping / Returns & FAQs
We want you to be delighted with your purchase. If you have any questions, or would like someone to help you make the best choice for your situation, please contact our customer care team at info@liamandbellashop.com. We are happy to help you and appreciate your business.
Below are some frequently asked questions and answers.
SHIPPING FAQ
How will my order ship?
We ship ALL Orders for FREE via FedEx, UPS, or USPS.
Most orders ship the same business day or the next. NO CODE REQUIRED. Once your order ships, you will receive an email confirmation and tracking # for the shipment via Shopify, our website.
When will I receive my order?
The actual number of transit days will depend on the carrier and your location. Most deliveries will arrive between 7-15 days.
If you have a question regarding your order, please don't hesitate to send us an email at info@liamandbellashop.com.
Do you offer expedited shipping options?
At this time, we do not offer expedited shipping.
Do you ship outside the US?
No, at this time we only ship within the US.
RETURNS AND REFUNDS
What is your return policy?
We accept returns of unused/new items within 25 days of the original sale. Please contact us at info@liamandbellashop.com before returning an item to set up returns.
If there is an issue with the product quality or it arrives damaged, we will bear the shipping return costs. Please email us at info@liamandbellashop.com to get started on the return process. We will request proof of the quality concern so please take a photo of the item and keep the original packaging.
If the buyer would like a refund for any other reason, they will be responsible for the shipping costs. Please email us at info@liamandbellashop.com to get started on the return process.
How will I be refunded?
Once we receive the item(s) back, your refund will be issued using the same method in which you paid, typically within 3-5 business days of receiving the return. How soon you see the credit on your statement will depend on your bank or card issuer.
Can you help me?
Yes! We want you to be happy with your purchase and minimize the inconvenience and costs of returns. If you have any questions, or would like someone to help you make the best choice for your situation, please contact our customer care team at info@liamandbellashop.com
We are located near New York City, NY and can answer your emails during our normal business hours M-F, from 9-5 pm Eastern Time. Those hours may change around holidays.
Other FAQs
What are my payment options?
We accept all major credit cards.
What if my order arrives damaged?
We’ll be glad to send you a new item. We simply ask you to email us a photo of the damaged item and keep the original box, for FedEx/UPS claim purposes. We will arrange for the pickup of the damaged item, along with the shipment of the replacement.